All members of the New Apostolic Church are entitled to individual pastoral care. This consists of a personal dialogue with their church minister about concerns of both their faith and natural life, as well as support in specific situations of life. The sick and the elderly are visited regularly by their church ministers in hospitals and homes.

Pastoral and organizational duties in the congregations are carried out in an honorary capacity. All acts and blessings performed by the church, e.g. baptisms, wedding ceremonies or funeral services are carried out free of charge.